Cancellations and refunds

Eligibility and timeframes

You may cancel a scheduled consultation by emailing info@engine-trackhub.digital. A cancellation received at least 48 hours before the appointment is eligible for a full refund of the consultation fee. When less than 48 hours’ notice is given, a partial refund may be available after deducting the value of preparation already completed.

No refund is normally available for a cancellation within 24 hours, a no-show, or a session that has already been fully delivered. Mandatory consumer rights remain unaffected.

Rescheduling

One rescheduling request is accepted without charge when received at least 24 hours before the appointment. We will offer reasonable alternative times. A request made later, or a second change, may be treated as a cancellation because the reserved time may no longer be offered to another client.

If illness or an emergency prevents attendance, contact us as soon as reasonably possible. We assess documented exceptional circumstances fairly and may waive the usual timing rule.

Work already started

Preparation begins when we review your questionnaire, offer figures, destination costs, or other agreed material. If you cancel after that work starts, a refund may be reduced in proportion to the preparation supplied up to cancellation. We explain any deduction and can provide the completed preparatory notes where appropriate.

There are no purchased materials in the ordinary consultations. If unusual work requires a third-party report or paid source, we will obtain written approval before purchase and explain whether that cost is recoverable.

Deposits and quoted projects

Standard sessions are normally invoiced in full, not by deposit. For separately quoted work, the quote will state any deposit, milestones, and cancellation consequences. A deposit may be non-refundable only to the extent it covers agreed work performed or non-recoverable costs, subject to applicable law.

How to request a refund

Email info@engine-trackhub.digital with your name, appointment date, consultation type, and reason for cancellation. Do not send bank credentials. We acknowledge requests within two working days and aim to decide them within five working days.

Approved refunds are issued through the original payment method wherever possible. Processing normally takes five to ten working days after approval; a bank or payment provider may require additional time. We do not issue cash refunds for electronic payments.

If we cancel

If Engine Trackhub must cancel, you may accept a new appointment or receive a full refund for the undelivered service. If a technical failure prevents a substantial part of an online session, we will resume, reschedule, or refund the affected portion.

Digital summaries and dissatisfaction

The written budget, comparison sheet, or checklist is part of the consultation rather than a separately sold download. A change of mind after full delivery does not itself create refund eligibility. If the delivered material materially omits the agreed scope, tell us within seven days; we will first correct or complete it and, where that is not reasonable, consider an appropriate partial refund.

Nothing in this policy limits statutory remedies for a service not delivered with reasonable care or mandatory withdrawal rights.